Terms & Conditions

Introduction

The MoonShine - Gel & Nails website is operated for the sale of professional nail and beauty supplies. Our contact details are available on the Contact page and in the policies linked from this website.

By accessing https://hn-supply.com, browsing the website, creating an account, or placing an order, you confirm that you have read, understood, and agree to these Terms & Conditions, together with our Privacy Policy, Cookie Policy, and Shipping & Returns.

Privacy

Please read our Privacy Policy to understand how we collect, use, share, and protect personal information when you use the website or place an order.

Purchases

Purchases made through this website are governed by the Terms & Conditions in effect on the date of your order. We may update these Terms & Conditions from time to time. Any order placed after an update will be subject to the updated terms.

You can place orders online through the website. By placing an order, you agree to pay the price shown at checkout, including applicable taxes and delivery charges, subject to these Terms & Conditions.

After you place an order, we may send an email confirmation. This confirmation does not guarantee that every item is available or that the order has been accepted. The purchase contract is formed only when we accept and dispatch the order.

We reserve the right to cancel or refuse an order where products are unavailable, payment is not authorised, fraud checks fail, pricing or promotion errors occur, or the order may breach these Terms & Conditions. If we cancel an order after payment has been taken, we will arrange a refund.

Prices

Prices are displayed in pounds sterling unless otherwise stated. Product prices may be shown exclusive or inclusive of VAT depending on the website configuration and checkout display. Any applicable VAT and delivery charges will be shown before you confirm your order.

If we discover a pricing error, we may contact you to confirm whether you wish to proceed at the corrected price or cancel the order. If we cannot contact you within a reasonable time, we may treat the order as cancelled and refund any payment received.

Promotions are offered for limited periods and may be changed, withdrawn, or ended at any time unless otherwise stated.

Payment

Online orders must be paid through the payment methods available at checkout. Payment may be processed by third-party payment providers such as Stripe or another configured processor. We do not intentionally store full card numbers on our website servers.

Order confirmations, invoices, and delivery information may be sent to the email address or delivery address provided when placing the order.

Availability

We aim to keep product availability accurate, but we cannot guarantee that every product shown on the website will be available at all times. If an item becomes unavailable after you order, we may contact you to arrange a refund, replacement, partial dispatch, or another suitable solution.

Delivery

Delivery charges are displayed before you confirm your order at checkout. Most orders placed before 2pm Monday to Friday may be dispatched on the same working day, subject to payment, stock availability, and warehouse processing. Orders placed after 2pm may be dispatched on the next working day. We do not usually dispatch on weekends or bank holidays.

Delivery estimates are not guaranteed. For more information about dispatch, customs, missed deliveries, returns, and refunds, please read our Shipping & Returns page.

Refunds and returns

Returned items must be unused, unopened, and in resaleable condition unless they are faulty, damaged, or incorrect. If returned items are not in acceptable condition, we may refuse a refund or exchange.

For non-receipt of goods, please notify us within 60 days of the order date. Reports made after this timeframe may not be eligible for investigation or compensation.

Refund and return details are set out in our Shipping & Returns page. Nothing in these Terms & Conditions affects your statutory rights.

Accuracy of information

We try to ensure product descriptions, images, prices, stock information, and other website content are accurate. However, to the extent permitted by law, we do not guarantee that all website content is error-free, complete, current, or accurate at all times.

Proprietary rights

Website content, including text, images, product data, layout, branding, and other materials, may be protected by copyright, trademark, database rights, and other intellectual property rights. You may use website content for personal, non-commercial purposes only. You must not copy, reproduce, modify, distribute, or commercially use our content without permission.

Nothing in these Terms & Conditions grants you a licence to use any trade mark, service mark, or branding belonging to MoonShine - Gel & Nails or any third-party brand shown on the website.

Product use

Some products sold through the website are manufactured by third parties. We are not the manufacturer of every product and cannot provide specialist advice for all product uses. Customers should read and follow manufacturer instructions, safety warnings, and professional guidance before using any product.

General

We may suspend or terminate access to the website where a user breaches these Terms & Conditions, misuses the website, or acts unlawfully.

We may update these Terms & Conditions at any time. Updates take effect when posted on this page. Continued use of the website after changes are posted means you accept the updated terms.

These Terms & Conditions form the agreement between you and MoonShine - Gel & Nails in relation to website use and purchases, to the exclusion of other terms proposed by you unless we agree otherwise in writing.

Governing law

These Terms & Conditions are governed by the laws of England and Wales. The courts of England and Wales will have jurisdiction, subject to any mandatory consumer rights that apply in your country of residence.

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